volunteer information

What volunteer roles are there and what does it involve?

We have a range of volunteer roles that will suite most ages and abilities.

  • Court attendee – ensure the court is well maintained, this includes before, during and after matches, sets, points. Ensuring that the court is at the highest standard.
  • Ceremony Assistants – support the delivery of the opening and closing ceremonies of the Tournament.
  • Venue Support This is the most diverse role, and they support the smooth running of the venues which involves everything from ensuring the venues are all set up ready for the day, making sure all volunteers have access to food and drink, welcoming people and assisting at the help desk through to filling in when other volunteers are unwell.
  • Country / Team Liaison – are the point of contact for each country representative and other key players of the tournament. Ushers ensure that all spectators and guests are ushered into seats and to help with any queries.
  • Function / VIP Hospitality ensure that our guests and VIPs are suitably welcomed and looked after during their time at the Tournament.
  • Ticketing – welcome guests and scan tickets for entry into the tournament
  • Transportation – Drivers ensure that all players, coaches, and tournament personnel are transported safely and on schedule between venues and accommodation. Drivers must be over 25 years of age for insurance purposes.
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How do I register to be a volunteer

We have made it really easy for you to just register online on the link below and our Volunteer Director will be in touch with you to work through your details and availability.

What do I wear?
You will be given a volunteer t shirt to wear during your rostered hours and these can be worn with tidy shorts, trousers, or skirts. All shoes must be closed in and a type or sneaker or sports shoe is best.
How will I know what days and times I will be on?

You will be sent a roster at least 2 weeks prior to the start of the tournament. You will need to check these to make sure you are still available and if not then just contact the volunteer director with as much notice as you can so changes can be made.

It is important to note that the exact timings of games are subject to change; however, a detailed roster will be confirmed one week in advance, and we will keep you informed of any changes.

How long are the sessions / shifts?

The shifts are 4-6 hours depending on the role you are in.

What if I am sick and can’t come to my roster shift?
You need to contact the volunteer director as soon as practical.
What if I want to support a team – Can I ask not to be on that shift?

Yes of course we want you to enjoy the tournament – so just indicate that you are not available on this session/day when you apply.

Do we get scheduled breaks and food provided?

We are committed to make sure that you have adequate breaks during your shift, and you will also receive a meal or snack voucher depending on the length of your shift. There is a café on site for you to purchase any other food or drink.

Health and safety
If you identify any risks eg trip hazards etc during your shifts please talk to your supervisor or the volunteer director.
Do I get to see the venues and learn more before I start my shift?
Yes, there will be a volunteer induction session prior to the start of the tournament and here you can ask any questions that you may have and also have a tour of the venue.


As you are a highly visible representative of the Tournament, we are relying on you to:

  • Be committed to performing your role to the best of your ability
  • Act in a professional, respectful, and friendly manner
  • Maintain a high level of personal presentation
  • Be open to taking on additional tasks, as requested by your supervisor
  • Comply with all the regulations that apply to the venue you are working in

Question or assistance:

If you have any questions about volunteering, need additional information or assistance with the form, please reach out to our Volunteers Coordinator Megan on 027 296 3288, or at megancleverley@xtra.co.nz